1. Introduction

At TaxiGo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi booking services in Indore, Ujjain, and Dewas.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you book a taxi or contact us, we may collect:

Contact Information: Name, phone number, email address
Booking Details: Pickup/drop locations, date, time, preferred car type
Payment Information: Bank account details for refunds, UPI ID (when applicable)
Corporate Information: Company name, GST number, billing address (for corporate clients)
Driver Partner Information: Driving license, vehicle RC, Aadhaar, PAN, vehicle photos (for driver applications)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent, links clicked
Location Data: GPS coordinates (only if you grant permission for ride tracking)

2.3 Information from Third Parties

We may receive information from:

Payment processors (for transaction verification)
Google Maps (for route and location services)
Government databases (for driver verification)

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Delivery

Process and confirm taxi bookings
Assign drivers and vehicles
Provide pickup and navigation details to drivers
Send booking confirmations and trip updates via SMS/WhatsApp
Calculate fares and process payments

3.2 Customer Support

Respond to inquiries and complaints
Resolve disputes and service issues
Provide trip-related assistance

3.3 Business Operations

Maintain records for accounting and billing
Generate invoices and receipts
Conduct driver background verification
Analyze service usage to improve operations

3.4 Communication

Send booking confirmations and reminders
Share promotional offers (only with consent)
Notify about service updates or changes

3.5 Legal Compliance

Comply with legal obligations and regulations
Respond to legal requests from authorities
Protect against fraud and misuse

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

4.1 With Your Consent

Drivers: Name and phone number to facilitate pickup
Corporate Admins: Trip details for employees using corporate accounts

4.2 Service Providers

Payment Processors: For processing refunds and corporate billing
SMS/WhatsApp Services: For sending booking notifications
Cloud Storage: For data backup and security

4.3 Legal Requirements

We may disclose information if required by:

Court orders or legal processes
Government authorities or law enforcement
Protection of our legal rights or safety

4.4 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Security

We implement security measures to protect your information:

Secure servers with encryption
Restricted access to personal data (only authorized staff)
Regular security audits and updates
Secure payment processing through trusted gateways

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information:

Booking Records: 3 years for accounting and legal compliance
Driver Partner Records: Duration of association + 2 years
Corporate Contracts: Duration of contract + 5 years
Payment Records: 7 years as per Indian accounting standards

After retention period, data is securely deleted or anonymized.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Update

You can request access to your personal data and update incorrect information by contacting us.

7.2 Opt-Out of Marketing

You can unsubscribe from promotional messages by:

Clicking "unsubscribe" in emails
Replying "STOP" to SMS messages
Contacting us directly

7.3 Data Deletion

You can request deletion of your personal data, except where retention is required for legal, accounting, or safety purposes.

7.4 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time. This will not affect the lawfulness of processing before withdrawal.

8. Cookies and Tracking

Our website uses cookies to enhance user experience:

Essential Cookies: Required for website functionality
Analytics Cookies: To understand how visitors use our site
Preference Cookies: To remember your settings

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, payment gateways). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

For significant changes affecting your rights, we will notify you via email or prominent website notice.

12. Data Protection Officer

For privacy-related concerns, you can contact our Data Protection Officer:
Email: privacy@taxigo.in
Phone: +91 96858 54455

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices:

TaxiGo
Phone: +91 96858 54455, +91 99810 28602
Email: info@taxigo.in
Address: Indore, Madhya Pradesh, India

14. Consent

By using TaxiGo services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Privacy Policy